Privacy Policy

This Privacy Policy ("Policy") describes how Coinremitter Pte Ltd. ("Coinremitter," "Company," "we," "us," or "our") collects, processes, stores, uses, and discloses personal information provided by you ("User," "you," or "your") when accessing or using our website, online interfaces, pages operated by the Company or its affiliates (collectively, "Website"), the Coinremitter Payment Gateway ("Payment Gateway"), and related services (collectively, "Services").

Coinremitter is committed to protecting the privacy rights of all Users, clients, merchants, and visitors. This Policy outlines your choices regarding the collection, use, and sharing of your personal information when using our Website and Services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of our Services immediately.

Age Restriction: Our Services are strictly available only to individuals who are at least twenty-two (22) years of age. By using our Services, you represent and warrant that you meet this age requirement. We do not knowingly collect personal information from individuals under the age of 22.

This Policy applies to all personal information collected from the following categories of Users:

• Website Visitors: Individuals who browse or interact with our Website without registering for an account.
• Merchants: Business entities or individuals who register for and use our Payment Gateway Services.
• Wallet Holders: Users who create and maintain Coinremitter cryptocurrency wallets.

Coinremitter processes personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.
• Legal Obligation: Processing necessary for compliance with legal obligations to which Coinremitter is subject, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.
• Legitimate Interests: Processing necessary for the purposes of legitimate interests pursued by Coinremitter, such as fraud prevention, network security, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications.

4.1 Website Visitors

When you visit our Website, we may automatically collect the following technical information:

• IP address and geolocation data
• Browser type, version, and language preferences
• Device type, operating system, and screen resolution
• Pages visited, features used, and navigation patterns
• Access dates, times, and session duration
• Referring website or source

Additionally, you may voluntarily provide:

• Email address (e.g., when subscribing to our blog or newsletter)
• Full name (e.g., when submitting a support request or inquiry)

4.2 Merchants

When you register as a Merchant, we collect the following information:

• Full legal name of the business entity
• Full name of the authorized representative
• Business email address
• Business website URL
• IP address associated with the merchant account
• Business or personal phone number
• Business registration documents (where applicable)

4.3 Wallet Holders

When you create a Coinremitter wallet, we collect:

• Full legal name
• Email address
• Phone number

4.4 Additional Information

Coinremitter may collect additional information as required for risk management, fraud prevention, identity verification, and compliance with applicable laws and regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

Coinremitter uses cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and improve our Services.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Website and Services. These cookies enable core functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

5.2 Third-Party Analytics

We use Google Analytics to collect and analyze information about Website usage. Google Analytics uses cookies to collect anonymous traffic data. The information generated is transmitted to and stored by Google on servers that may be located outside your country of residence. For more information about Google's privacy practices, please visit Google's Privacy Policy.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website and Services. We do not permit third parties to use cookies on our Website for their own advertising purposes, and information collected through our cookies is not shared with external parties except as described in this Policy.

Coinremitter collects and processes your personal information for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our Services, including processing transactions and managing your account.
• Communication: To communicate with you regarding your account, transactions, technical notices, updates, security alerts, and support requests.
• Marketing: To send promotional communications about new features, products, services, and events, subject to your consent and opt-out preferences.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Risk Management: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• Dispute Resolution: To investigate and resolve disputes related to our Services.
• Business Protection: To enforce our Terms of Service and protect the rights, property, and safety of Coinremitter, our Users, and the public.
• Analytics: To analyze usage trends and preferences to improve user experience and service quality.

Coinremitter does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who perform services on our behalf, subject to confidentiality obligations and data processing agreements.
• Legal Requirements: When required by law, subpoena, court order, or governmental or regulatory authority.
• Law Enforcement: To cooperate with law enforcement agencies in the investigation of suspected criminal activities, fraud, or threats to public safety.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case the successor entity will be bound by this Privacy Policy.
• Protection of Rights: To protect the rights, property, and safety of Coinremitter, our Users, and the public.
• With Consent: With your explicit consent for purposes not covered by this Policy.

Coinremitter operates globally and may transfer your personal information to countries outside your country of residence, including countries that may have different data protection standards than your jurisdiction.

Where we transfer personal data internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Standard Contractual Clauses approved by relevant regulatory authorities
• Data processing agreements with appropriate security and confidentiality provisions
• Compliance with applicable cross-border data transfer requirements under PDPA and GDPR

By using our Services, you consent to the transfer of your personal information to jurisdictions outside your country of residence in accordance with this Policy.

Coinremitter retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Our standard retention periods are as follows:

Notwithstanding the above, we may retain certain information for longer periods where required by law, regulation, or legitimate business purposes, such as compliance with AML record-keeping requirements.

Coinremitter implements comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with firewalls and intrusion detection systems
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

Subject to applicable laws and regulations, you have the following rights regarding your personal information:

11.1 Rights Under PDPA (Singapore)

• Right of Access: Request access to your personal data held by Coinremitter.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

11.2 Additional Rights Under GDPR (EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have the following additional rights:

• Right to Erasure: Request deletion of your personal data under certain circumstances ("right to be forgotten").
• Right to Restriction: Request restriction of processing of your personal data under certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing of your personal data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within the timeframes required by applicable law.

With your consent, Coinremitter may send you marketing communications, including newsletters, promotional offers, product updates, and information about new features and services.

You have the right to opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at the email address provided below

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications, such as account notifications, security alerts, and updates to our Terms of Service or Privacy Policy.

Our Services are not intended for individuals under the age of twenty-two (22) years. We do not knowingly collect, solicit, or process personal information from anyone under the age of 22.

If we become aware that we have collected personal information from an individual under the age of 22, we will take immediate steps to delete such information. If you believe that we may have collected information from an individual under the age of 22, please contact us immediately using the contact information provided below.

Coinremitter reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our Website.

For material changes that significantly affect how we process your personal information, we will provide notice through our Website or by sending you an email notification prior to the changes taking effect.

Your continued use of our Services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically for any updates.

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact our Data Protection Officer:

We will endeavor to respond to all inquiries within thirty (30) days or within the timeframe required by applicable law.